Customer Service
Delivering Unparalleled Customer Service Experience
Our Customer Service team is here for you every step of the way. There are many people involved in making sure each order that goes through production is handled with the highest standards. The customer service team is your direct connection when you have a question or need a resource. If we don’t have an immediate solution, we will get you to a member of the Ox team that can assist. We stay informed at every angle from order intake to production to customer outcomes.
Our Frontline Team

Krystle Conrad
Customer Service/Continuous Improvement Manager

Jessica LaRue
Customer Service Team Lead

Diane Shores
Customer Service Representative
Armorboard, Holliston, Ft. Worth

Shiloh Vaughn
Customer Service Representative
Hanover, Holliston

Sue Prestopine
Customer Service Representative
Armorboard

Jennifer Shugars
Customer Service Representative
Hanover, Zirconia

Janet Coy
Customer Service Representative
Holliston
Pictures Coming Soon:
Joan Becker, Invoicing – Armorboard, Hanover
Lani Thomson, Customer Service Representative – Zirconia
Linda Scott, Invoicing – Zirconia
Jessica Reyna, Plant Manager – Ft. Worth
Becky Loveday, Invoicing – Ft. Worth
Viri Marquez, Shipping Representative – Ft. Worth