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Customer Service Representative

Location: Hanover, PA

Category: Sales and Marketing

Type: Hourly

Reports to: Customer Service Team Lead

Job Type: Full-Time

 

GENERAL PURPOSE OF JOB:

Responsible for all of the necessary functions to provide effective customer service. Responsible for acting as a liaison between customer and internal departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Order Entry-following documented order entry processes to enter customer sales orders into the computer system, second checking for accuracy, sending the order confirmation to customer & releasing order to production
  • Shipping- figuring how much space a sales order takes up on the truckload to get estimated freight rates from logistics
  • Maintain master data records
  • Expedite orders and respond to customer inquiries
  • Data Entry- interpret data in customer electronic folder and inputting into computer systems, attention to detail and accuracy
  • Back up functions, as requested
  • Handle other duties and special projects, as assigned.

EDUCATION / EXPERIENCE:

  • High school education or GED equivalent, 2-4 years related customer service experience or training, or equivalent combination of education and experience.

SPECIFIC SKILLS:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Management – Complete orders on time, use time efficiently.
  • Proven customer service experience
  • Excellent oral and written communication skills in English.
  • Seeks ways to improve and promote quality and customer satisfaction; Meet productivity standards and completes work in a timely manner.
  • Excellent attention to detail- proven low order entry error record
  • Able to retain fundamental sales information to build knowledge base of industry and customers.
  • Follow instructions and respond to management direction.
  • Observe safety and security procedures.
  • Adapts well to changes in the work environment.
  • Works well with others.

SCHEDULE:

  • Monday through Friday, 8:00 am to 5:00 pm

 

 

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