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Customer Service Representative

Location: Hanover, PA

Category: Sales and Marketing

 

GENERAL PURPOSE OF JOB:

Responsible for all of the necessary functions to provide effective customer service. Responsible for acting as a liaison between customer and internal departments.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Order Entry-take orders via phone and email; perform order entry; figure pricing; figure stick count for production; figure amount per carton/skid; figure truck space; figure number of labels needed; printing labels
  • Handle shipping matters- seeking freight quotes; determining freight rates vs. charges
  • Maintain master data records
  • Expedite orders and respond to customer inquiries
  • Handle other duties and special projects, as assigned
  • Data Entry- interpret data in customer electronic folder and inputting into computer systems; attention to detail and accuracy
  • Back up functions, as requested

 

EDUCATION / KNOWLEDGE:

  • High school education or GED equivalent, 2-4 years related customer service experience or training, or equivalent combination of education and experience.

 

SPECIFIC SKILLS:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Management – Complete orders on time, use time efficiently.
  • Proven customer service experience
  • Excellent oral and written communication skills in English.
  • Demonstrate accuracy and thoroughness; Seeks ways to improve and promote quality and customer satisfaction; Meet productivity standards and completes work in a timely manner.
  • Able to retain fundamental sales information to build knowledge base of industry and customers.
  • Follow instructions and respond to management direction.
  • Observe safety and security procedures.
  • Adapts well to changes in the work environment.
  • Works well with others.

 

SCHEDULE:

  • Monday through Friday, 8:00am to 5:00pm

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